This project evaluated the effectiveness of the Partners in Care Concierge (PiCC) program, which provides volunteer accompaniment and agency transportation for those 60+ to medical appointments scheduled within the St. Joseph Mercy Ann Arbor medical system in Washtenaw County. Older adults participating in this evaluation informed PiCC of their upcoming medical appointments and received agency-provided transportation to and from the appointment, as well as trained volunteer support before, during, and after the medical appointment to reduce anxiety and increase each patient’s level of understanding of the personal medical care plan for their medical needs.
Michigan Public Health Institute
1611-140885
2017